UMGC RFP #92222 - IT Service Center Services
| Project #: | 92222 (RFP) |
|---|---|
| Category: | ISR - IT Services |
| Department: | Central IT |
| Issued by: | University of Maryland Global Campus |
| Publish Date: | Sep 4, 2025 10:00AM |
| Proposals Due Date: |
Sep 29, 2025 11:00AM
(Eastern Daylight Time)
|
| Status: | Open |
Description
The University of Maryland Global Campus (UMGC) is seeking proposals from qualified vendors to provide remote IT Service Center support for prospective and current students, faculty, and staff. The selected Contractor will operate a multi-channel service center to deliver technical assistance for UMGC applications, learning technologies, hardware, software, and mobile devices. Services include first-contact resolution, incident management, reporting, escalation, and compliance with UMGC’s security standards. All services must be delivered remotely, with no on-site support required.
Special Instructions
A State-certified Minority Business Enterprises (MBE) subcontracting goal of no less than five (5) % of the total overall contract value is established for this solicitation. All proposers must demonstrate how they will meet or support this goal by submitting the required MBE attachments provided in the attached solicitation document. It is imperative that Proposers and ultimately the selected Contractor follows the MBE guidelines for subcontracting requirements. If an MBE prime is awarded the Contract, this MBE subcontracting goal will still apply.
Prospective Proposers who need assistance identifying MDOT Certified Minority Business Enterprise (MBE) firms may contact Pam Welzenbach, MBE Liaison for UMGC, at Pamela.Welzenbach@umgc.edu.
Attachments
This project has the following solicitation documents.
Vendor Questions and Answers
Submitted Questions About This Proposal
There are no questions that have been answered and posted by University of Maryland Global Campus.
For Questions or Additional Information, Contact:
Questions must be submitted to the Procurement Officers: Alicia.klein@umgc.edu and Eric.pfister@umgc.edu. The deadline for all questions is September 15, 2025, by 11:00 a.m. EST.
Technical Proposals are due September 29, 2025, no later than 11:00 a.m. EST. MBE Attachment D-1A Part 2 – MBE Utilization and Fair Solicitation Affidavit (attached as part of Appendix A – Technical Proposal Forms as well as in Appendix M of the solicitation document) MUST be completed and included in the Technical Proposal.
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